FAQs about «my Bell Food Group»

«my Bell Food Group» enables us to reach all employees – including those without access to a PC. It is therefore particularly suitable for information and news that is relevant to many employees.

The differences compared to other platforms are as follows: 

«my Bell Food Group» is not a traditional collaboration platform. For day-to-day collaboration and discussions on specific tasks, you should continue to use Teams, email or the systems provided for this purpose.

The chat function on «my Bell Food Group» is intended for business-related chat exchanges and replaces business-related WhatsApp chats. Please do not use WhatsApp for business chats any longer.

Bullying, insults, unsolicited contact and harassment have no place on «my Bell Food Group». Please also refer to our Code of Conduct (Fairplay Rules).

Users can report posts that they consider inappropriate. To do so, click on the three dots in the top right-hand corner of the post and select ‘Report…’. The report will then be forwarded directly to the moderators.

If you feel uncomfortable on «my Bell Food Group» or experience offensive, provocative or otherwise inappropriate behaviour, please contact your line manager or the relevant HR staff.

All Bell Food Group employees also have access to a confidential reporting channel via Internal Audit. If necessary, you can contact the reporting office directly.

Customer focus, quality, safety and hygiene are always our top priorities. Clear guidelines on the use of mobile phones therefore apply, particularly in production. In certain areas, their use is restricted or not permitted.

Please observe the guidelines on mobile phone use that apply to your work area. If you are not permitted to use «my Bell Food Group» during working hours or in certain areas, you will receive important information via another suitable channel. If you have any questions, please contact your line manager.

Use of «my Bell Food Group» is generally voluntary. You are not expected to use the platform outside your working hours.

You decide for yourself when to use «my Bell Food Group» and which notifications you wish to receive. You can customise your notifications in the platform’s settings or in the settings on your smartphone or tablet.

If you do not wish to use the platform on your personal device, you will receive important information via another suitable channel. Please contact your line manager for this.

If you’d like to add, change or delete a profile picture, you can do so at any time. 

Here’s how to do it on a smartphone or tablet:

1. Open «my Bell Food Group» and tap ‘More’ in the bottom right-hand corner.
2. Tap ‘Your profile’ at the top of the ‘Account’ section.
3. Tap the pencil icon in the top right-hand corner.
4. Edit the details you want to change or adjust your profile photo.
5. Save your changes.

Here’s how to edit your profile on a PC:

1. Log in to «my Bell Food Group» on a desktop computer.
2. Click on your profile picture in the top right-hand corner.
3. Select ‘Your profile’ from the drop-down menu.
4. Click on the three horizontal dots in the top right-hand corner of your profile and select ‘Edit profile’.
5. Edit the details as required or update your profile photo.
6. Save your changes.

We’d love to hear your ideas and suggestions for improvement. Please feel free to send your feedback by email to employee-app@bellfoodgroup.com.

You can install «my Bell Food Group» on your smartphone or tablet.

• iPhone and iPad: «my Bell Food Group» cannot be found via the search function in the Apple App Store. Please download the app via the official link.
• Android devices: You can download «my Bell Food Group» directly from the Google Play Store or via the official link.

Yes. You can also use «my Bell Food Group» via your PC’s web browser. To do so, open the following website:

https://bellfoodgroup.beekeeper.io 

Then log in using your login details.

Yes. You can install and use «my Bell Food Group» on multiple devices. Log in on each device using your personal login details.

Yes. You can customise or disable notifications in «my Bell Food Group».

To do this, open ‘More’ > ‘Settings’ > ‘Notifications’ and customise your push notifications. You can also set whether you wish to receive notifications from «my Bell Food Group» in the general settings of your smartphone or tablet.

«my Bell Food Group» cannot be found in the Apple App Store via the standard search function. You can download the app via the official link.

You’ll find the QR codes and further information on installation in «my Bell Food Group» under ‘More’ > ‘Document Library’ > ‘Bell Food Group’ > ‘Login Manuals’. Share the relevant QR code with your colleagues.

The following applies to logging in:

Employees with a work email address: You can log in via single sign-on after installation.
Employees without a work email address: You will need a second, personal QR code. You can obtain this from your line manager or the relevant staff in HR.

Try the following steps:

1. Log out of «my Bell Food Group» and then log back in. To do this, select ‘More’ > ‘General’ > ‘Log out’.
2. Close «my Bell Food Group» completely and restart the app.
3. If the problem persists, delete «my Bell Food Group» from your device and reinstall the app.

If you are still unable to log in after that, please contact your line manager or the relevant HR staff.

Please send an email to employee-app@bellfoodgroup.com. Briefly describe the problem and, if possible, include your staff number and a screenshot of the error message.

Please send an email to employee-app@bellfoodgroup.com. Briefly describe your problem and mention that you have a new smartphone or tablet.

Yes. In most streams, all employees are allowed to post, comment and ‘like’ posts. We’d love for you to get actively involved.

In the ‘Bell Food Group’ stream, posting rights are restricted. Only authorised users can post there. Comments and ‘Likes’ are still possible.

Only authorised users can post in the ‘Bell Food Group’ stream. This ensures that the stream primarily features important information relevant to many employees and helps to limit the volume of information.

Would you like to share information, experiences, stories or successes that might be of interest to all Bell Food Group employees? If so, please email your idea or post to employee-app@bellfoodgroup.com. We will review the content and, if appropriate, publish it in the ‘Bell Food Group’ stream.

Open the stream you want and tap or click on ‘Create new post’. Write a short title and your post. If possible, add a suitable image or video.

You can also add tags to your post. Tags work like filters and help make it easier to find posts on specific topics. Then review your post and publish it.

Yes. You can mention colleagues in posts and comments by typing @ followed by their name. Select the person you want from the list that appears.

The person mentioned will receive a notification. Please only use this feature if the mention is relevant to the person or topic in question.

You have two options:

1. Copy the link: Click on the three dots next to the post, select ‘Copy link’ and then share the link via chat or another suitable channel.
2. Mention a person in a comment: Write a comment on the post and mention the person you want using @Name. Then select the person from the list that appears. The person mentioned will receive a notification about your comment.

Yes. The Fairplay Rules apply to posting. In these rules, you’ll find important guidance on respectful and responsible behaviour in «my Bell Food Group».

You can also find the Fairplay Rules under ‘More’ > ‘General’ > ‘Information’ > ‘Fairplay Rules’. Please read the rules carefully before creating a post and follow them when posting and commenting.

Yes. You can delete posts that you have written yourself. To do this, open the menu for the relevant post by tapping the three dots and select ‘Delete’.

You cannot delete other people’s posts yourself. If you feel a post is inappropriate or breaches the rules, you can report it using the ‘Report’ function.

Your post may have been reported as inappropriate by other users. As soon as a post has been reported three times, it is automatically hidden and forwarded to the moderators for review.

The moderators will review the reported post and decide whether to republish it or delete it.

Yes. You can edit your own posts at a later date. To do this, open the menu for the relevant post by tapping the three dots and select ‘Edit’.

Once you’ve edited it, the post will show that it has been changed.

You can translate posts and comments directly in «my Bell Food Group».

On smartphones, the translation is based on your device’s language settings. On PCs and laptops, your browser’s language settings are used.

If a post or comment is written in another language, the ‘Show translation’ option will appear. Click on it to view the text in the language of your device or browser.

You can use emojis in posts, comments and chats, amongst other places.

• On a smartphone or tablet: Open the keyboard and select the emoji you want – just as you would on WhatsApp or other messaging apps.
• On a Windows PC: Press the Windows key and the full stop key (.) at the same time to open the emoji window. Then select the emoji you want.

The streams available to you are assigned based on your work area and organisational unit. In certain cases, it may be useful to gain access to additional streams – for example, if you regularly collaborate with other departments.

If this applies to you, you can request access by emailing employee-app@bellfoodgroup.com. Please discuss your requirements with your line manager beforehand and obtain their approval.

You can enable or disable notifications for each stream individually. To do this, go to ‘More’ > ‘Account’ > ‘Settings’ > ‘Notifications’ and adjust the notifications using the relevant slider.

Yes. You can start a group chat and add more people.

Here’s how to create a group chat:

1. Start a chat with one person.
2. Open the menu via the three dots and select ‘Open chat details’.
3. Under ‘Add participants’, select the people you want to include.
4. Send a message to activate the group chat.

The person who creates the group chat automatically becomes the group chat administrator. They can add further people or remove them from the chat.

Important: Always appoint at least two group chat administrators. This ensures the chat can still be managed whilst you’re away on holiday or for other reasons. Also, remember to add new colleagues to the group chat as and when necessary.

No. Chats can only be viewed by people who are members of the chat in question. Neither managers nor staff with administrative rights can view chats in which they are not a participant.

Staff privacy remains protected.

No. Chats cannot be deleted, only archived. To do this, open the relevant chat and tap on the group name or the name of the chat. Then select ‘Settings’ > ‘Archive chat’.

Archiving the chat removes it from your chat overview. The other chat members can still see the chat.

Yes. However, you can only delete your own chat messages. To do this, open the menu for the relevant message by tapping the three dots and select ‘Delete’.

You cannot delete other people’s chat messages.

You can translate chat messages directly in «my Bell Food Group».

On a smartphone or tablet: Press and hold the message you want to translate briefly. Then select ‘Translate’.
On a PC: Click on the three dots next to the message and select ‘Translate’.

Voice messages can only be recorded and sent on a smartphone or tablet, not on a PC.

Important:

• A voice message must not exceed ten minutes in length.
• Once sent, it cannot be deleted.
• So please check before sending that the message is intended for the right person or group chat.